Release Notes

August 2018

What's New

App License Management

As of August 2018, customers can use KACE® Cloud MDM to manage apps purchased through Apple's Volume Purchase Program (iOS) and the Managed Google Play Store (Android). KACE Cloud MDM synchronizes app license information and lets an administrator assign licenses to either users or devices. User licenses can be assigned, reviewed, synced–and for iOS devices, reclaimed and reassigned to other users. This gives the device administrator full control over the lifecycle of purchases and visibility into allocation.

European Data Center

KACE Cloud MDM is now live in Europe. Although our European customers have been able to purchase the product for some time, their data was stored in a US-based data center. As of this release, KACE Cloud MDM subscriptions for European customers will be automatically provisioned in our European data center, located in The Netherlands. In addition to the reduced latency, customers will have peace of mind that corporate and institutional data will remain in the EU. Note that KACE Systems Management Appliance (SMA) customers in Europe will need to follow Solution 261040 to apply an update that will allow the SMA to talk to the European data center.

 

New Feature: App License Management

Apple VPP for iOS

To set up KACE Cloud management of apps in Apple VPP, an admin needs to link their KACE Cloud MDM server to their iTunes business store account by uploading a token. Once the two systems are linked, admins can begin managing their assets with functions that allow them to:

  • Assign licenses to users or devices
  • View their license inventory and assignments by user, device, or app
  • Sync licensing information
  • Reclaim licenses for re-use

In Apple VPP, KACE Cloud MDM supports licenses purchased and available through Managed Distribution. We do not currently support uploading of Redemption Code CSV files for management and distribution.

Managed Google Play Store for Android

Organizations enrolled in Managed Google Play can now sync group license information into KACE Cloud MDM for Android apps. Once the first sync is completed, admins can begin managing their assets with functions that allow them to:

  • Assign licenses to users or devices
  • View their license inventory and assignments by user, device, or app
  • Sync group licenses

 

Known Issues

Role Management and SSO Configuration

If user role assignment is set to Automatic during SSO Configuration, a manual attempt to update an individuals user's role via the Users > Edit User path may appear possible, but will be overwritten by the original SSO Configuration. To resolve, the configuration setting can be changed to Manual, which will then enable editing of individual user roles.

Android-Specific Considerations

Paid App Deployment to Multiple Devices with Same User

When deploying paid apps to devices, if an app is deployed to multiple devices with the same user, the license count that we show will be improperly decremented. Those licenses are still available and going to settings and clicking sync will update the licenses to their true count.

Gmail App

Android devices require the Gmail app to be installed in order to use the email account configurations.

Set and Clear Passcode Commands

The set and clear passcode functions are different in Android N and later. On versions prior to N, an administrator could set or clear the passcode as desired. On Android N and later, the passcode can only be set on devices that do not already have a passcode set, and passcodes cannot be cleared. The user interface does not currently warn users who are attempting to set or clear a passcode on Android N or later, but an error message will appear. Note that attempting to clear a passcode will also fail if there is a policy in place that requires use of a passcode to do so.

iOS-Specific Considerations

Factory Reset - Apple iOS iCloud Account Lock

When resetting an Apple iOS device back to factory defaults, the device will remain locked to the associated iCloud account. To prevent this from happening, before resetting the device, manually turn off the 'Find my phone' feature on the iPhone.

 

Additional Resources

Getting Started with KACE Cloud MDM

 

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